Dear Customers,

At approximately 3PM BST a segment of our data center experienced a power outage, this caused power loss to the switch providing the frontend internet connection to our equipment running our Virtual Server hosting and our SH1 shared hosting server.

It was not immediately obvious that this had happened as power was restored near instantly and the majority of systems on attached to the same switch recovered normally, but our equipment remained offline.

Time was spent checking over our servers for issues before looking back at the networking hardware, we then found that the configuration on the switch had been reset to defaults. This resulted in our IP range being down and so no traffic could get to or from any of the affected servers, this took some time to correct as we had to restore the setting of the switch then test that this was working correctly before hooking it back up to our servers.

Full connectivity was restored at 17:50 BST but work continued until 2am to resolve all issues with our VPS services.

We apologize for any inconvienence caused and our working closely with the datacenter to make sure this cannot happen again.

This entry was posted on Thursday, June 12th, 2008 at 12:39 pm and is filed under Open Issues, Resolved Issues, Statements. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.